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October 8, 2009

Quickset has encountered a problem

Recently I started getting error messages when running Dell Quickset to the effect of

Quickset has encountered a problem and needs to close. We are sorry for the inconvenience.

So very frustrating. The error details weren't much help either

Faulting application quickset.exe, version 8.3.17.0, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb.

I used Microsoft's Process Monitor [microsoft.com] to see just what was happening and found that right before faultrep.dll was loaded quickset.exe was looking for a DLL that didn't exist. A little farther up the chain I noticed it successfully probed a registry entry for a product I didn't have installed anymore (Inte'l WiFi software). Putting 2 and 2 together all I had to do was remove the orphaned registry entry (which pointed at this DLL that didn't exist) and voila!

I'm much happier now that I have my volume and brightness OSDs back in place.

Posted by Guy at October 8, 2009 10:39 AM