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October 08, 2009
Quickset has encountered a problem
Recently I started getting error messages when running Dell Quickset to the effect of
Quickset has encountered a problem and needs to close. We are sorry for the inconvenience.
So very frustrating. The error details weren't much help either
Faulting application quickset.exe, version 8.3.17.0, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb.
I used Microsoft's Process Monitor [microsoft.com] to see just what was happening and found that right before faultrep.dll was loaded quickset.exe was looking for a DLL that didn't exist. A little farther up the chain I noticed it successfully probed a registry entry for a product I didn't have installed anymore (Inte'l WiFi software). Putting 2 and 2 together all I had to do was remove the orphaned registry entry (which pointed at this DLL that didn't exist) and voila!
I'm much happier now that I have my volume and brightness OSDs back in place.
Posted by Guy at October 8, 2009 10:39 AM
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Comments
Thanks for posting this... saved me lots of time! I too had just removed the Intel Proset Utility.
The reg branch in question for me was HKLM\Software\Intel\Wireless. After deleting this out it the quickset software was happy.
Posted by: jpk at April 12, 2010 10:39 AM
Thanks from here as well.
Same entry: HKLM\Software\Intel\Wireless
After that was removed it started right up.
Posted by: Justin at May 27, 2011 01:24 PM
Hi,
I had the same issue, but mine was caused by my PATH statement getting corrupted. I do still have the Intel Wireless installed, so I went into that registry entry, and added the value back into the Environment variables from right-click MyComputer, Advanced, Environment Variables, and editted the Path to include those directories.
Thanks for the pointer.
Posted by: Richard at October 20, 2011 03:50 AM